Staples Rewrites the Customer Experience
Staples embarked on a complete transformation of the customer in-store checkout experience in over 1,000 stores. The teams evaluated all elements of the transformation from the new Oracle Retail Xstore technology to the build-out of the physical checkout experience, introducing a mobile tablet in the store, and re-engineering the application infrastructure and data for the cloud. The Staples IT and Stores team share how store associates can better serve consumers today.
Staples embarked on a complete transformation of the customer in-store checkout experience in over 1,000 stores. The teams evaluated all elements of the transformation from the new Oracle Retail Xstore technology to the build-out of the physical checkout experience, introducing a mobile tablet in the store, and re-engineering the application infrastructure and data for the cloud. The Staples IT and Stores team share how store associates can better serve consumers today.