1 DATASHEET | Oracle Retail Order Orchestration Cloud Service | Version 1.00

Copyright © 2023, Oracle and/or its affiliates

Oracle Retail Order Orchestration

Cloud Service

Oracle Retail Order Orchestration Cloud Service is a distributed order

broker and drop ship software solution that enables retailers to fulfill a

customer’s order where and how they want. Oracle Retail Order

Orchestration Cloud Service provides the real-time inventory

information necessary to complete transactions on-demand by having

the available-to-promise inventory numbers for the enterprise.

The business configures order shopping rules identifying the fulfilling

location and can be based on criteria such as the highest inventory

levels or closest store. When the item is ordered, Order Orchestration

immediately identifies and assigns the order to the fulfilling location,

including tracking and managing the order status.

RESERVE FROM REAL-TIME INVENTORY AVAILABILITY

As the pace of retail continues to accelerate, retailers face the challenge of prioritizing

inventory to serve various channels. With Order Orchestration, retailers gain critical

real-time inventory availability directly from distribution centers and store systems.

Order Orchestration’s extensive RESTful web services allow orders to be delivered to

fulfilling locations upon placement, and retailers receive status updates such as order

rejections, cancellations, and shipment notifications. No time is lost fulfilling orders

and servicing customers with this extended visibility. The inventory reservation is

based on the system and order status. If the location identified by the solution cannot

fulfill an order, the application will re-shop the order to the next best fulfilling

location, ensuring that the customer receives their order every time.

EMPOWER STORE ASSOCIATES WITH ENDLESS AISLE

The optional Store Connect module is included as part of Order Orchestration. It

enables retailers to perform omnichannel transactions within their existing store

environments without modifying their POS application. This is accomplished by

providing store associates with a simple, intuitive web-based user interface for

omnichannel operations. The UI will alert the store to new orders and the status of

orders to be managed. The store can view order detail information, perform status

updates, print picking slips, and see messages. Store Connect will manage

information sent to the store for new orders, pickups, and home delivery orders. Also,

the customer is informed with pickup-ready messages when the order pickup process

has been completed or the order has shipped.

Key Benefits

• Improves sales margins and

increases Gross Margin Return

on Investment via a save-the-

sale strategy

• Reduces inventory carrying

and shipping costs

• Increases customer

satisfaction by providing more

shopping options to the

customer – order anywhere,

fulfill from anywhere

• Reduces overhead by

eliminating manual send-sale

and inter-store transfers

• Satisfies customers’ desire for

more merchandise selection in

the endless aisle – without

incurring associated inventory

costs

• Connects the touchpoints of

ecommerce, order

management, and point-of-

service and enables one view

of the order

CONNECT WITH US

Call +1.800.ORACLE1 or visit oracle.com/retail

Outside North America, find your local office at oracle.com/contact

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MINIMIZE COST AND REDUCE RISK

The optional Oracle Retail Supplier Direct Fulfillment module provides retailers using

Oracle Retail Order Orchestration Cloud Service with the flexibility to drop ship an

order to a customer directly from the supplier instead of from the retailer’s existing

inventory. Once a drop ship order is placed, the application automatically sends the

order and customer information to the supplier for delivery. Drop ship orders allows

the retailer to sell additional products without the cost and risks of maintaining the

inventory, giving retailers endless aisle capability.

DRIVING PROFITABLE GROWTH

Implementing Order Orchestration provides retailers with a flexible, effective

solution that delivers a rapid return on investment and creates opportunities to build

better customer engagement and earn increased customer loyalty. Embedded

within Order Orchestration is the Oracle Science Engine, which uses mathematical

modeling to analyze margins and identify the most profitable location to fulfill an

order – turning data into profit.

Oracle Retail Order Orchestration Cloud Service provides an efficient, low-cost, high-

tech method for shipping orders directly to consumers, preparing the retail stores

for customer pickup, or requesting a drop ship from a supplier for direct delivery to

the customer while maintaining brand identity and optimizing operations.

Request a demo

Key Features

• Automated access to real-time

inventory information to ensure

each sale is captured and

processed efficiently

• Partial shipment capabilities for

improved customer satisfaction

• Omnichannel transactions

performed from a simple,

intuitive user interface

• Drop ship from suppliers to

minimize costs and risks,

enabling endless aisle

• Web-based vendor portal

enabling vendors to share

purchase orders and shipping

information to simplify drop

shipment

• Integrates easily into existing

retail inventory applications as

well as being pre-integrated

with Oracle Retail solutions

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