Oracle Venue Management for Suites

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Premium Areas, Premium Technology Oracle Venue Management for Suites

The Modern Venue Has Changed

Revenue growth is no longer about filling

seats - it’s about maximizing every seat

Premium Inventory

Capacity

Minority of Seats, Majority of Revenue

20%+ of Seats

50%+ of Revenue

Premium spaces represent an outsized

contribution of total venue revenue

Premium Guests Expect Luxury

Seamless | Digital | Predictable

Manual | Fragmented | Staff-Heavy

The Experience Doesn’t Deliver

Every Friction Point is Lost Revenue

Abandoned orders

Missed upsell opportunities

Inefficient staffing & overproduction

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Oracle Venue Management for Suites

Premium Areas, Premium Technology

Introducing Oracle Next Generation Suites Management

Cloud-native. Mobile-first. Built for the most

valuable seats in your venue.

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A Modern Platform for Suites & Premium Areas

Risk 1: Requires integrating with competitive POS

Data &

Intelligence

Advanced reporting

capabilities, turning

every suite interaction

into revenue insight

Operational

Execution

Empower staff to view

orders in advance and plan

production for flawless

event execution

Suite Holder

Experience

Intuitive, consumer-

grade interface

allowing fans to order

anywhere, anytime

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Give Premium Guests the Experience They Expect

• Order ahead and in-suite ordering from any device

• Menus tailored by event type

• Seamless account and order management

• Modern, mobile-responsive interface

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Increase Spend. Elevate the Experience.

• Drive higher per-suite spend

• Enable consistent upsell opportunities

• Create a premium experience worth paying more for

• Improve guest satisfaction and retention

Turn premium demand into predictable revenue

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Operational Visibility & Control

• View orders in advance for production planning

• Manage event-specific menus & configurations

• Streamline kitchen workflows

• Centralized control across suite operations

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Deliver Premium Service Without Operational Chaos

• Improve kitchen efficiency and timing

• Reduce errors and last-minute pressure

• Optimize staffing and production

• Deliver consistent, high-quality service

Move from reactive service → planned execution

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Turn Every Suite Interaction Into Revenue Insight

• Integrated with Simphony and Venue Management

• Centralized reporting across Suite operations

• Visibility into ordering, sales, and performance

• Extend insights across POS, loyalty, and finance systems

Understand what your highest-value guests order, when they order, and how to drive more of it

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Solving Suites is Just the Beginning

The real opportunity is connecting premium experiences across your entire venue

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One Platform. Every Revenue Moment Across Your Venue.

Simphony Point of Service

Simphony Mobile Order

and Pay

Staff Mobility

Suites

Simphony Kiosk

Venue Inventory

Event Management

From Suites to Seat to Receipt: every transaction, connected

• Multiple Ordering Moments

• One Operational Backbone

• One Vendor to Manage Your Venue

Venue Management

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Most Vendors Solve One Piece. Oracle Connects Everything.

STADIUM CLOUD

Payment Processing Point of Service

Inventory & Venue Management

STADIUM DATA INTELLIGENCE

Consolidated Stadium Data

Oracle Restaurants AI Models Customer Segmenting, Personalization

Oracle Restaurants Analytics Telemetry, Stadium Operations, Business KPIs

Extensibility and Connection APIs, Supplier & Partner Tooling

Plan Price & Promote Sell Produce Reward Analyze & PredictPersonalize Fulfill

ORACLE CLOUD INFRASTRUCTURE

Compute Networking Storage DatabaseSecurity ComplianceAI/ML

Public Regions Dedicated RegionsSovereign Regions Multicloud Edge

ORACLE BUSINESS APPLICATIONS

Enterprise Resource Planning Supply Chain Management Human Capital ManagementCustomer Experience

KitchenKitchen Production

Event Management KiosksBelly-Up Loyalty Management

Devices

POS & Mobile

Channel

Payment & Rewards Stadium Operations

Self-Service

OnIine Ordering

End-to-end platform across the entire venue ecosystem

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Extend Premium Suite Experiences into Personalized Fan Engagement

Personalization at Scale

• Personalized engagement activation across channels • Targeted rewards • Increased Retention • Enhanced ROI through customer segmentation • Cross-selling and upselling

Guest Experience

Analytics

• Personalized engagement increases Lifetime Fan Value

• Redeem flexible, tailored rewards • Easy enrollment at point of purchase • Seamless instore and mobile points management

• Zero party data • Omnichannel reporting • Detailed customer journey • Transaction reporting • Station efficiency by time of day • Kitchen operations analysis to improve production

throughput and timing issues

Interaction & Engagement

Data analysis, segmentation and data processing, AI/ML

Omnichannel data capture across all digital touchpoints

• Simphony orders & transactions • Loyalty app engagement • Oracle Payments

• Build rich fan profiles • Fan segmentation • Turnkey customization with out-

of-box templates • Member creation and look up • Pay with points • Send transactional information

to issue points

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Connect Premium Suite Sales Directly to Financial Performance

Creates NetSuite Records:

• Location & Revenue Center • Daypart & Order Type • Kit/Package Item • Discount, Service Charge • Payment Type

Creates NetSuite Transactions & Drives GL Impact:

• Invoice • Payment Record • Credit Memo (Voids) • RMA (Returns) • Financial Segmentation

Financial Management• Income statement • Cash flow statement • General ledger

Item Record Management

Inventory Management

Procurement & Replenishment

• Item360 • Recipes & Ingredients • Units of measure

• Shelf-to-sheet counts • Real-time visibility • Accurate COGS

• Streamlined procurement • Vendor management • Ingredient life cycle

Drive Process

Export/API Section

Integration Bundle

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Slide 1: Premium Areas, Premium Technology Slide 2 Slide 3 Slide 4 Slide 5 Slide 6: Oracle Venue Management for Suites Slide 7 Slide 8 Slide 9 Slide 10 Slide 11 Slide 12 Slide 13 Slide 14: Solving Suites is Just the Beginning Slide 15 Slide 16 Slide 17 Slide 18 Slide 19

Oracle Venue Management for Suites

Item Type: pdf