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Top 7 Reasons Customers Commit To Oracle Support

Support

Page 6 Oracle Support Is Trusted

Page 7 Oracle Support Helps To Keep Your Business Secure Using A Variety Of Security Features

Page 8 Oracle Support Is Comprehensive

Page 9 Oracle Support Provides Continuous Innovation

Page 10 Oracle Support Accreditation and Education Helps You Stay Ahead Of The Curve

Page 11 Oracle Support Is A Global Operation

Page 12 Oracle Support Is About Customers

2 Top 7 Reasons Customers Commit to Oracle Support

Discover how we are investing in support and customers’ success. Dive into the seven top reasons why our customers rely on Oracle’s partnership and trusted support to take their business into the future.

3 Top 7 Reasons Customers Commit to Oracle Support

Through Oracle’s history, our philosophy has been rooted in a strong commitment to enabling innovation and supporting our customers throughout their journey and their success.

We are doubling down and strengthening our support offerings to ensure our customers are ready for today and for the future with emerging technologies, cloud, and more.

Oracle Applications Unlimited represents our commitment to customers through continuous innovation for these covered applications:

Oracle E-Business Suite

JD Edwards EnterpriseOne

PeopleSoft

Siebel CRM

Hyperion

4 Top 7 Reasons Customers Commit to Oracle Support

Extending Our Commitment To Applications Unlimited

In addition to our comprehensive Oracle Lifetime Support Policy and other offerings, Oracle customers can take advantage of Oracle Premier Support for Applications Unlimited through at least 2035.

We are committed to annually review whether to extend the Oracle Premier Support offering for an additional year on Continuous Innovation releases for on-premises applications.

Oracle Support adds another layer to our commitment to innovation and products, and our partnership with customers. Experience our partnership firsthand.

5 Top 7 Reasons Customers Commit to Oracle Support

1 Oracle Support Is Trusted Oracle's reputation is built on more than 40 years of delivering award-winning  service to customers and ensuring its  technology investments are effective, efficient, risk-resistant, and competitive.  Oracle’s team has the expertise and  knowledge to offer industry-leading assistance, so your only focus is on how  to grow your business.

More than 430,000 customers have chosen Oracle and rely on Oracle Support to protect their technology investment.

6 Top 7 Reasons Customers Commit to Oracle Support

2 Oracle Support Helps To Keep Your Business Secure Using A Variety Of Security Features Oracle Support supplies security features at every layer of the software stack to help protect your business interests.

With ever-evolving software, security patching is not only a standard operating practice, it’s an essential strategy. Oracle owns the source code and has the tools and the ability to develop security updates for our products.

Regression testing across the full stack at the core application/database code level helps to ensure that updates don’t impact existing features adversely.

7 Top 7 Reasons Customers Commit to Oracle Support

3 Oracle Support Is Comprehensive Oracle Premier Support delivers comprehensive maintenance, features, and functionality for Oracle products including Oracle Database and Applications Unlimited: Oracle E-Business Suite, JD Edwards EnterpriseOne, PeopleSoft, Siebel CRM, and Hyperion. Our approach is holistic and systematic.

Delivers complete, dependable, fully integrated, and tested products.

Provides a single point of contact for all integrated support tools and product updates.

Helps with determining your business needs, on-premises and in the cloud.

8 Top 7 Reasons Customers Commit to Oracle Support

4 Oracle Support Provides Continuous Innovation Applications Unlimited helps you leverage the new technologies, platforms, and functionalities you need to succeed without major upgrades.

Top 7 Reasons Customers Commit to Oracle Support9

Going forward, Oracle will deliver new functionality to covered Oracle Applications: Oracle E-Business Suite, JD Edwards EnterpriseOne, PeopleSoft, Siebel CRM, and Hyperion.

Save time and money. Control when you add new up-to-date features replacing time-consuming upgrades.

In addition to running your applications on-premises, Oracle Cloud Infrastructure (IaaS) can run the same applications whenever and wherever needed, including your business-specific customizations.

5 Oracle Support Accreditation and Education Helps You Stay Ahead Of The Curve Support Accreditation My Oracle Support

Learning Tracks Essential Trainings Oracle Support provides continuing education for your team, along with sharing best practices, community support, and group events, so you can make the most of your investment in our products and services.

Product Advisor How-to Videos Webcasts

10 Top 7 Reasons Customers Commit to Oracle Support

6 Oracle Support Is A Global Operation Provides 24/7 assistance to 430,000 customers, across 175 countries.

Support from 18,000 specialists in 20+ languages. Oracle Support’s international footprint is indisputable. Engineers are available around the clock across the globe to support your business.

11 Top 7 Reasons Customers Commit to Oracle Support

7 Oracle Support Is About Customers For more than four decades, Oracle has enabled customers to maximize and expand their existing Oracle Applications investment, while allowing time for future planning. This has been made possible by our stable and predictable support policy.

Our customers are leaders in banking, communications, engineering, construction, financial services, healthcare, insurance, public sector, retail, utilities, and more.

12 Top 7 Reasons Customers Commit to Oracle Support

Oracle Premier Support highlights:

Powerful proactive tools, resources, and knowledge help you optimize product health and performance, whether your software and systems are on-premises or in the cloud.

Consistent hardware and enterprise software support available across Oracle products, including databases, middleware, and applications.

Keep in touch

Oracle Corporation

Worldwide Headquarters 2300 Oracle Way, Austin, TX 78741, USA

Worldwide Inquiries TELE + 1.737.867.1000 + 1.800.ORACLE1 FA X + 1.650.506.7200 oracle.com

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13 Top 7 Reasons Customers Commit to Oracle Support

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