1 DATASHEET | Oracle Retail Xstore Point of Service - Version 1 Copyright © 2024, Oracle and/or its affiliates

Oracle Retail

Xstore Point of Service

The retail landscape is always evolving in response to shoppers’ demands.

To remain relevant, retailers need adaptable and scalable in-store solutions

that allow them the agility to meet or exceed those ever-changing

expectations. Much more than a traditional point-of-sale solution, Oracle

Retail Xstore Point of Service empowers the store associate to provide an

informed and personalized experience that builds strong customer loyalty.

ENABLING CONNECTED JOURNEYS

Today’s shopper wants what they want, where, when, and how they want it. Oracle

Retail Xstore Point of Service makes it simple for your store associate to connect with

the customer anywhere along their purchasing journey. Having identified the shopper,

the associates can gain quick access to their transaction history. This allows them to

deliver an appropriate and personalized experience. Shopping, purchasing, picking up,

or returning, Oracle Retail Xstore Point of Service can exchange data with other

channels, creating a unified shopping experience, all while expanding the retailer’s

understanding of the customer’s likes and wants.

Oracle Retail Xstore Point of Service provides store associates with seamless inventory

visibility. An associate can see not only their store’s inventory but when paired with the

appropriate workflow, they can access chain-wide inventory, across all channels, to

fulfill a customer needs and save the sale. Oracle Retail Xstore Point of Service

significantly improves retail operations by securing customers’ sensitive data and

maintaining compliance with not only the industry’s PCI data security standards, but

also Oracle’s high standards.

EMPOWERING ASSOCIATES

Oracle Retail Xstore Point of Service is a modern, streamlined user experience which is

easy to learn and allows associates to become productive quickly, resulting in a lower

daily operating cost in every store. Whether utilized on the sales floor or in the back office,

the Oracle Retail Xstore Point of Service user interface is intuitive and efficient. Each

screen focuses on highlighting key information and calls to action for the associate. This

user experience is consistent across all form factors so transitioning between multiple

tasks, and/or multiple devices in the store is seamless.

GAINING ACTIONABLE INSIGHT

The power of Oracle Retail Xstore Point of Service extends to the store manager, where it

supports bank deposits, labor scheduling, timekeeping, and reporting. Managers can also

empower employees with the use of store messaging, tasks, and sales goals that can be

surfaced to tabs immediately at login. Ultimately, less time is spent on administrative

tasks allowing managers to focus on motivating associates and assisting customers.

The data and configurations that empower retail associates are easily managed in the

Oracle Retail Xstore Point of Service back-end system, Xstore Office.

Key Benefits

• Improves productivity and sales

• Touch-centric user interface with

taps and gestures

• Extensive features designed to

automate in-store operations

• Empowers store associates with

quick and relevant customer

information

• Supports a full omnichannel

experience

• Calculates deal pricing

automatically

• Reduces shrink through built-in

controls and returns management

• Modifies processes without altering

base code

• Traditional desktop, tablet, and

handheld experience from a single

set of data and business logic

The user interface within the application provides streamlined functionality that walks

users through configuration changes, data changes, and deployments. Granular security

access can create a custom experience for users of all access levels without imposing on

design. Multiple support tools and alerts enable IT leaders to take a proactive approach to

manage multiple installations.

A FLEXIBLE FRAMEWORK

Oracle Retail Xstore Point of Service is built on a redundant real-time transaction

framework. It breaks down the outdated paradigm of the retail store. The solution can

fully leverage the power of advanced network technologies and integrate all field

operations into a single, powerful, empowered retail organization.

All business logic operations within Oracle Retail Xstore Point of Service are handled by

processing a chain of individual functions. The order in which the functions are

executed is configured through an editable XML document, which can be easily

modified within the back-office application. Modifications can be made in the extension

layer above the base code, which avoids programming costs and allows the

modifications to be inherited by future base upgrades.

Oracle Retail Xstore Point of Service offers choice and allows the retailer to select from

a variety of databases, operating systems, deployment options, and hardware

platforms to support their business.

AN EVER-EVOLVING SOLUTION

Oracle Retail Xstore Point of Service is continually investing in both technology and

feature/function. Xstore stays true to its original design principles of choice,

extensibility, and flexibility. With one code base, every Xstore customer has access to

every capability and experience the solution provides, globally, from luxury to fast

fashion, from highly engaged to self-service, for almost ever retail vertical. We also

recognize that modernization must be delivered with a philosophy to bringing our

customers on the journey at their own pace.

Our customer’s feedback is an essential element that informs our product direction.

The Oracle Retail Customer Community is a formal gathering of special interest groups

and customer advisory boards. Together, this community works to deliver our

customer journeys with the flexibility to meet customer and associate expectations with

efficient and effective solutions.

CONNECT WITH US

Call +1.800.ORACLE1, visit oracle.com/retail or find your local office at oracle.com/contact.

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Key Features

• Robust functionality out of the box

• Improved productivity and faster training

• In-store clienteling, loyalty, and

promotions

• Superior technical architecture with

platform independence

• Internationally proven with extensive

global deployments

• Supports a fully mobile store

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