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Oracle Simphony + Canopy

A Smarter Foundation for Connected Restaurant Operations
Restaurant operations depend on technology more connected than ever. For a guest to simply place an order, POS systems, online and mobile ordering, kiosks, payments, kitchen display systems, menus, loyalty, and reporting must work in sync. And they must all work flawlessly to keep service fast, accurate, and consistent.

Keep the Connected Restaurant Moving

Oracle Simphony is the cloud-based restaurant platform that brings those experiences together. With a flexible, open API framework and ecosystem of more than 200 integration partners, Canopy helps restaurants build the right technology environment for their needs - across locations, channels, and service models - and scale confidently as the business grows.
Canopy adds intelligent automation and remote device management to the technology that powers that restaurant technology ecosystem. Together, Oracle Simphony and Canopy help restaurant organizations connect the guest experience to a more proactive, resilient operating environment - one that can identify issues before customers notice, take approved corrective action, and keep critical technology ready for service.

Why Oracle Simphony + Canopy?

A Connected Foundation for Restaurant Growth

Simphony provides the connected foundation for front- and back-of-house operations. By bringing together orders, menus, payments, kitchen workflows, loyalty, reporting, and the broader partner...

Move from Alerts to Automated Action

Canopy helps turn manual support work into repeatable, proactive workflows. Rather than requiring teams to reactively respond to every alert, these automations can initiate approved...

Automated workflows can support activities such as:

  • Restarting devices or services
  • Resetting drivers and peripherals      
  • Checking & correcting configuration drif
  • Capturing diagnost...

Agentic AI for Restaurant Technology

Canopy extends these automated workflows with agentic AI. AI agents can investigate device health, assess likely causes, initiate approved remediation steps, and verify recovery, helping support teams move beyond seeing a problem to actively resolving it. Teams retain oversight and control. When an issue requires human expertise, Canopy can provide the context needed to step in quickly, with operational traceability and clear next steps.

Support the Entire Restaurant Estate

Canopy is designed to provide visibility and management across a broad restaurant technology environment, including:
  • POS systems
  • Self-service kiosks
  • Kitchen display systems
  • Payment peripherals
  • Receipt printers
  • Drive-thru technology
  • Connected kitchen equipment
  • Network hardware
This broader view helps restaurant organizations manage technology consistently across locations and operating environments.
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Built for Proactive Operations

Canopy supports a full operational loop: detect, diagnose, resolve, verify, and escalate when needed. With low-code workflow automation, desired-state management, lifecycle automation, and smart notifications, organizations can reduce manual support effort and keep technical teams focused on higher-value work. Whether managing a growing number of locations or a complex mix of restaurant devices, Oracle Simphony and Canopy help teams modernize the operational work required to keep technology performing reliably - and help protect the connected guest experience as the business grows.

Simphony POS for Restaurants

Oracle’s Simphony POS is an all-in-one cloud platform that optimizes restaurant management for venues worldwide, from local cafés to global chains.

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Canopy Remote Device Management

Canopy adds intelligent automation and remote device management to the technology that powers that restaurant technology ecosystem. 

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Oracle Simphony A connected foundation for restaurant growth

Simphony is evolving from POS into a strategic platform for restaurant innovation and growth.

Reliable order foundation.

Help maintain continuity across locations, devices, and channels.

Modern, role-based experiences.

Simplify workflows for restaurant teams, managers, and administrators.

Faster enterprise change.

Configure, deploy, and update capabilities across the business more efficiently.

Flexible, API-led connectivity.

Connect evolving channels, partner solutions, and restaurant technologies without sacrificing control.

Real-time intelligence and automation.

Use embedded AI and orchestration to improve decisions and execution over time.

Learn How Oracle Simphony and Canopy Can Keep Connected Restaurant Operations Moving


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